Salesforce service cloud flow diagram, (CRM) Discusses Agentic Enterprise Architecture Evolution and Innovation February 27, 2026 11:00 AM ESTCompany ParticipantsValmik The Salesforce Data Model Gallery (originally part of the Architect Relations Well-Architected site) is a curated collection of diagrams that illustrate the underlying data models for Salesforce products, features, and clouds. It’s a resource designed to support customers, developers, solution engineers, and data architects in understanding how data is structured across Salesforce Explore the benefits of Salesforce Flow for Service. 14 hours ago · Salesforce, Inc. This guide walks through a complete service process—from how cases enter the system via multiple channels, to intelligent routing (Omni-Channel and skills), to using Knowledge, Entitlements, Milestones, and escalation tactics—ending with closure, surveys, and reporting. . • Salesforce Flow for Service Create guided workflows that help agents resolve common issues quickly. Explore modules to enhance customer service. 13 hours ago · CI&T is a global tech transformation specialist focusing on helping organizations navigate their technology journey. Nov 17, 2025 · Here’s an example of Salesforce Flow for Service set up in the Service Console app. They help us better understand how our websites are used, so we can tailor content for you. With Salesforce Flow, you can define clear paths that launch automated actions at each step, ensuring best practices are followed. Apr 8, 2014 · Salesforce Service Cloud comes standard with pretty limited automation out of the box, here's 8 service cloud workflows to supercharge your Org! Open this template and add content to customize this Service cloud data model to your use case. With services spanning from application modernization and cloud solutions to AI-driven data analytics and customer experience, CI&T empowers businesses to accelerate their growth and maximize operational efficiency. Before you add the component to your Lightning pages, first set up the flows and quick actions that you want to show. 2 days ago · See the latest Salesforce stock price NYSE: CRM stock ratings, related news, valuation, dividends and more to help you make your investing decisions. Learn more! Salesforce down? Check the current Salesforce status right now, learn about outages, downtime, incidents, and issues. The flow in the subtab helps agents verify the identity of an incoming caller. For more information about the different cookies we are using, read the Privacy Statement. Diagram Scope Entities and relationships that are relevant for and used by support agents when providing the support, which customers are entitled to, through activities, collaborating with teams, providing solutions and sharing knowledge articles, while meeting case milestones. Understand how it guides agents through tasks, reduces guesswork, and standardizes procedures. To change your cookie settings and preferences, see the Cookie Consent Manager. Simplify agent onboarding and case resolution with Salesforce Flow for Service.
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